Client Reviews & Forced Profile Review

This article covers the various review statuses you will see on a clients profile when accessing their information in Link2Feed. 

This article covers the following topics: 

• How to modify timeline for Forced Profile Review
• Last Profile Review & Next Profile Review
• How to complete a Forced Profile Review / Profile Review
• Banner Messages & Forced Profile Review Reasons
• How to set a Forced Profile Review for all clients

How to modify timeline for Forced Profile Review

In order to modify the Force Profile Review period you will need to be a designated Network Administrator for your network.

In order to change the length of time that can pass before the system flags a client profile to be viewed in full follow the below steps: 

1. Login under the Network.
2. Click Open under Case Management.
3. Select Administration.
4. Select Settings.
5. Under Intake Options find the Force Review Profile field.
6. Edit the number of days listed. 
7. Select Save Changes at the bottom of this page. 

Last Profile Review & Next Profile Review

The next profile review will show on the top right-hand side of the client's Personal and Services pages of their profile within 90 days of the next profile review date. When the forced review date is approaching, you will have the opportunity to review the profile now instead of waiting for the date. Clicking on Complete Review Now will grey out all of the client profile tabs for reviewing. 



When reviewing a client's profile, the Last Profile Review section doesn't update unless it was a forced profile review. There are also instances where a Network Administrator may notice something in the client's profile that may cause them to want a user to review the profile on the next visit. 



A new button Review Profile On Next Visit has been added. When a user clicks on it, the next profile review date will be set to tomorrow. This allows the user to continue accessing the client profile for that day. It will be in a forced review by the time the client returns.

How to complete a Forced Profile Review / Profile Review

When accessing a client's Personal tab within their profile, there will be a notification on the top of the page stating Profile Review Required - Please review this client's information. You must click "Save" or "Next" on each page in order to continue

The pages of the profile will look as if it is a new client, with the tabs numbered at the top and in grey.
In order to complete the review follow these steps: 

1. While reviewing you can click on the edit button next to household members to modify their information. Simply click Done to save your changes.
2. You will want to ensure to review all fields with the client on the Personal page, updating as necessary.
3. Click on the Save & Next button when you are complete. You will only be able to move on to the next tab if the page is successfully saved. If there are no changes, still click on the Save & Next button at the bottom of the page. 
4. Repeat for the Profile, Monthly Income, and Dietary Considerations pages. 
5. When all pages have been completed, you will be able to record a visit as normal. 
6. The client's Next Profile Review will update to the next date a review will be required. 

Reviewing a client's profile will NOT count as a forced profile review. You can review a client's profile every time the client comes to visit, but it will not adjust the Next Profile Review date. That date is only connected to when the profile was reviewed when it was forced to. Changing the review period uses the new value going forward, and doesn't bring clients out of profile review if they were needing the review before the review period was extended. Those in profile review prior to the change will still need to have their profile reviewed, after the review they will not require another profile review until the new review date.

Banner Messages & Forced Profile Review Reasons 

Banner Messages 

The message in the banner at the top of the profile which appears in red will only state "Please review this client's information" if the user has pressed the "Review Now" button, the "Review Tomorrow" button, or if a regularly scheduled review period has completed. 

The other messages you can see are: 

• This client has not visited in over 180 days. You must review the profile.
• This is a merged record. You must do a profile review.
• This client was removed from a previous household. Please check their details.
• This client’s household primary income is missing or more than one income source is selected as primary income source. You must review this client’s profile.
• Please review this client’s profile for missing information.
• Please review this client’s profile and sign new consent.
• This CSFP client is required to have a valid ethnicity.

Forced Profile Review Reasons

Reason	Details
At least One Primary Income Source	This client is missing an income source. A profile review is required to record the client's income source. There may also be 2 income sources selected, only one income source should be selected as the Primary source.
Client Merge	This client has recently been merged. A profile review is required to ensure the merge was successful and all the data that was preserved is correct.
Client Split	This client recently split from a household. A profile review is required for household, income, and expense reasons.
Consent Signature	This client is missing their consent signature. A profile review is required to ensure that the consent signature is collected.
CSFP Deactivated	This client's CSFP was deactivated. A profile review is required to ensure this is correct.
CSFP Recertification	This client's CSFP has expired and needs to be recertified. A profile review is required to ensure the recertification is reviewed with the client.
Inactive Client	This client was marked as inactive after not visiting for 180 days. A profile review is required to ensure all personal data is still accurate. A visit must be recorded within that same day in order for the overnight check in the system NOT to automatically change the status back to Inactive.
Missing Data	This client is missing important client data. A profile review is required to ensure the missing data is added.
New Client	This client is new and is currently being created. They cannot reach the services page until they are complete, and new clients will be removed from the system after 72 hours if not completed.
Profile Review Required	The client's profile hasn't been reviewed in the # of days set in the network organization settings (this occurs regardless of visit activity and is usually set to 365 days)
Queued for Intake	This client is in a queue for Intake.
Review Next Day	Selecting this option will set the client's next profile review date to tomorrow. No profile review will be needed today.
Review Now	Advance the client's next profile review today. You or one of your workers will need to complete the profile review before accessing services.
Scheduled	The client's profile is scheduled for review. A profile review is required to ensure all client details are still accurate.
TEFAP Recertification	This client's TEFAP has expired and needs to be recertified. A profile review is required to ensure the recertification is reviewed with the client.
TEFAP Screening	This client has successfully been screened for TEFAP and needs to complete the rest of their profile before accessing services.

How to set a Forced Profile Review for all clients

This can be managed by network administrators. Changing the review period uses the new value going forward and doesn't bring clients out of profile review if they were needing the review before the review period was extended. Those in profile review prior to the change will still need to have their profile reviewed, after the review they will not require another profile review until the new review date.

In order to set a Forced Profile Review for all clients you would need to set the Force Review Period in your settings to the number of days from today you would like all of the profiles to go into Forced Profile Review. 

To access these settings: 

1. Login under the Network.
2. Navigate to Administration.
3. Click on Settings.
4. Navigate to the Intake Options section. 
5. Change the date within the Force Review Period field.
6. Select Save Changes at the bottom

Remember to reset your Forced Profile Review time period in your organization's settings back to whatever it was before. Otherwise, your clients' profiles will be in constant review.