Utilizing the Link2Feed bubble

How to submit a Feature Request

Link2Feed takes all Feature Requests into consideration, some of our most popular features are a result of client suggestions. When our team reviews a feature request, we try to determine if the suggestion will positively impact the majority of our users.

Feature requests can be submitted directly from within the Link2Feed website by utilizing the Link2Feed bubble which appears in the bottom right-hand corner of the screen.

1. Once you select the bubble you will want to select Share Your Feedback.
2. Simply answer the following questions:
   • What is your problem or request?
     If possible include a detailed User Story and provide any examples.
     • As a <type of user>
     • I want <functionality>
     • So there is <outcome>
   • What are you trying to achieve?
     Include the reason for your need and why it’s important for your processes. Be sure to include what you need, NOT what you want to be changed in the system that you think will satisfy your need. It’s possible there’s an existing solution in the system.
   • What is your current workaround? (optional)
3. Hit Submit Request to finalize the request.
4. Alternatively, you can click on Open In Portal in the top right-hand corner. This will bring you through to the Feature Request Portal.

The Link2Feed feature request portal enables intake users and above to view, vote, comment, and prioritize all feature requests submitted to Link2Feed. It also enables the user to track the status of their submitted feature requests to follow the development status.

How to use the Link2Feed Support Bot 

We’ve introduced a new way to get help—meet Charlie, our Help Centre Assistant!
(We're currently testing this AI chatbot, so things might not be perfect just yet, but we'd like to hear your feedback as we improve)

You can chat with Charlie:

• Directly within the Link2Feed system, or

• While browsing the User Manual

In both places, just click the chat icon (speech bubble) in the bottom left-hand corner of your screen to start a conversation. Feel free to ask Charlie how-to questions or for help finding resources—he’s here to support you!

Please note: The Support Documentation link within the Link2Feed bubble in the bottom right-hand corner has been disabled. We apologize for the inconvenience and encourage you to use Charlie for accessing helpful articles and support!

Additional resources

Support overview : Submitting, reviewing & changing support tickets, feature request process, and general support details

Click here to navigate back to the Messages tool and self-service guide list