Welcome to Link2Feed
Link2Feed is a social enterprise and Certified B Corporation that provides organizations with the technology to help transform communities. We’re more than just a case management system — we're part of a global movement to use data to identify and address the root causes of hunger and poverty.
This guide will walk you through the essentials of our Case Management software to help you get started with confidence, whether you’re a staff member, volunteer, or program administrator.
Here is a brief video introduction to our Case Management software
🛠️ Customization Made Easy
Link2Feed allows you to tailor fields and settings to meet your organization’s unique needs — all with just a few clicks. From intake questions to reporting formats, you're in control.
👥 Creating and Managing Client Profiles
Staff and volunteers can create client and household profiles directly within Link2Feed. Clients also have the option to self-register online, making intake even faster and more accessible.
🏠 Household Management
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Link2Feed uses an inline duplicate checker to prevent creating duplicate households.
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Household members can be added or moved easily as family situations change.
🔍 Finding Existing Clients
Quickly locate clients using:
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Name
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Date of Birth
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Address
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Barcode scanning
📋 Tracking Programs and Ensuring Compliance
Link2Feed allows you to track services and compliance requirements in one place. Key features include:
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Appointment scheduling
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Delivery tracking
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Paperless compliance for programs like TEFAP and CSFP
📊 Powerful Reporting Suite
Link2Feed’s visual reports turn data into insight. Use our built-in tools to:
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Heat Map Reports: Understand client distribution geographically
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Statistics Reports: View charts and detailed data summaries
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Changes Over Time Reports: Analyze trends with intuitive timelines
📘 Link2Feed Terminology
Understanding common terms in Link2Feed will help you navigate the system with ease:
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Client
A Client is a person who is visiting an agency to receive food and/or services. A Client’s profile must be complete before a visit can be recorded. Every Client has a unique Client ID number assigned by Link2Feed.
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Household Member
A Household Member is a person who lives with a Client, regardless of relation. Household Members only require a partial profile, but its possible to complete their profiles as well.
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Household
A Client and their household members. They share some common data such as address, housing type, languages, and dietary considerations.
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Individual
An Individual is any client profile in Link2Feed. In reporting, all Clients and Household Members are considered to be Individuals.
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User
A User is someone who has a login for Link2Feed and utilizes the system to add Client profiles, record Visits, or manage administrative functions.
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Organization
This is the agency/site in Link2Feed, where settings such as address, contact information, and intake-specific settings are managed.
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Visit
A Visit is the way of recording that a household has been served. Visits will appear in the clients’ visit history log, and in Reports and Exports.
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Program
Programs are buttons that appear on the Services page in a client's profile. A Program is any support or assistance offered by an organization that needs to be tracked through recording client visits and reporting.