How to Manually Reset a User's Password
- Navigate to Administration in the left-hand menu, then click on Users.
- Browse through the user list or search for the specific user by typing their name in the search box.
- Once you've located the user, click the Password Reset icon next to the user's status on the right side of the table.
- A notification will appear in the top right corner confirming that a password reset email has been sent to the user.
The user will receive an email with a link to reset their password. They will be redirected to the Link2Feed website to enter a new password.
Manually Setting a User's Password
In addition to sending a reset email, you also have the option to manually set a user's password:
- After locating the user on the Users page, click the Magic Wand icon next to the user's status.
- You will be able to manually enter a temporary password for the user.
- Make sure to inform the user of the new temporary password so they can log in.
- Click Save to apply the changes, or Cancel to discard them.
How to Unlock a User's Account
- Go to Administration and click on Users.
- Browse the table or search for the user who needs their account unlocked.
- Once you've found the user, click the Lock icon in the far-right column.
- After unlocking, the user may try logging in again. If they’ve forgotten their password, you can reset it for them (refer to the section on resetting passwords).
Note: Any user with the Agency Manager role or higher can unlock user accounts.
Additional resources
How to Add, Edit and Remove a User
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