How to submit a Feature Request
Feature requests can be submitted directly from within the Link2Feed website by utilizing the Link2Feed bubble which appears in the bottom right-hand corner of the screen.
- Once you select the bubble you will want to select Share Your Feedback.
- Simply answer the following questions:
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What is your problem or request?
If possible include a detailed User Story and provide any examples.- As a <type of user>
- I want <functionality>
- So there is <outcome>
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What are you trying to achieve?
Include the reason for your need and why it’s important for your processes. Be sure to include what you need, NOT what you want to be changed in the system that you think will satisfy your need. It’s possible there’s an existing solution in the system. - What is your current workaround? (optional)
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What is your problem or request?
- Hit Submit Request to finalize the request.
- Alternatively, you can click on Open In Portal in the top right-hand corner. This will bring you through to the Feature Request Portal.
How to use the Link2Feed Support Bot
We’ve introduced a new way to get help—meet Charlie, our Help Centre Assistant!
(We're currently testing this AI chatbot, so things might not be perfect just yet, but we'd like to hear your feedback as we improve)
You can chat with Charlie:
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Directly within the Link2Feed system, or
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While browsing the User Manual
In both places, just click the chat icon (speech bubble) in the bottom left-hand corner of your screen to start a conversation. Feel free to ask Charlie how-to questions or for help finding resources—he’s here to support you!
Please note: The Support Documentation link within the Link2Feed bubble in the bottom right-hand corner has been disabled. We apologize for the inconvenience and encourage you to use Charlie for accessing helpful articles and support!