Dear Customer,
On March 2, 2026, we will be consolidating our Support environments into a single instance.
This change is part of our effort to provide a more streamlined, consistent, and scalable support experience.
Below is what this means for your organization.
What Is Changing
- All support operations will move into a single unified system
- Some ticket reference numbers will change
- There will be no interruption to active support work
- Your existing Help Center URL will continue to work and you will continue to be able to manage your existing tickets under your profile, same as before.
We are planning this transition to be as seamless as possible.
Your experience will remain largely unchanged.
- All open tickets will remain available
- Historical tickets will remain accessible
No action is required from end users.
You may notice the following:
- Existing tickets will receive a new reference number in the consolidated system
- Email threads will continue to work, but replies after migration will reference the new ticket number and come from our new email address.
When submitting a support ticket, you may notice a transition screen prompting a log in. Please use the button “Continue with Link2Feed Credentials” on the left side of the screen.
- There is no need to resubmit tickets
To ensure proper tracking:
- Please reply to the most recent email in the thread after migration
- Avoid forwarding old ticket emails to start new conversations
Important: Ticket Number Changes
As part of this consolidation, ticket IDs from the legacy systems will be re-numbered in the new environment.
For active tickets:
- You may receive a system notification reflecting the new ticket number
- Our team will maintain internal mapping between old and new ticket IDs
If you reference an old ticket number, our team will still be able to locate it.
What Is Not Changing
- Your support contacts
- Service levels and response times
- Escalation processes
Timeline
- All systems unified by: Monday, 3/2/2026
We do not anticipate downtime. Support will continue throughout the transition.
Questions or Concerns?
If you have any questions about how this change affects your organization, please submit a support ticket or contact your Customer Success Manager.
We appreciate your partnership as we make this improvement to better serve you.
Sincerely,
Your Radicle Health Link2Feed Support Team