Messaging

The Link2Feed Messaging feature allows you to send an internal message to all users in the network, regardless of user permission. Sending to a user's name means you are sending just to them, sending to an organization means sending to all users at the organization, and sending to the network means every user in the network will receive the message. This does not relate to your personal email.

This article covers the following topics: 

• How do I create and send a message?
• How do I reply to or forward a message?
• How do I check my messages inbox?
• How do I check who's read my message?
• How do urgent messages appear on my screen?
• How to create, edit & remove a message group

How do I create and send a message?

The following steps will guide you through the process of creating and sending a message through the Link2Feed message system: 

1. You can access your Message Inbox in 3 different ways:
   
   • Click on the Envelope icon on the top right-hand side of the screen next to your name, and select Inbox from the drop-down menu.
   • Click on the Envelope icon at the top of the left navigation pane below the date, this will take you directly to your Inbox.
   • Click on the Messages heading, below the Dashboard heading, this will take you directly to your Inbox.
2. To create a message, click on the blue + New Message icon in the top right-hand corner above your Inbox.
3. Your name will default in the From field. Choose the importance of the message to be displayed to the recipient.
   1. • If you flag a message as Urgent the recipient will be blocked from accessing other pages in the portal until they acknowledge your message.
4. Click on the box below Recipients and a list of users and organizations will appear as a drop-down menu. You can choose users and organizations by scrolling and clicking on their name one at a time, or by typing the name, and when it appears clicking on it or tapping enter on your keypad.
   1. • If you select the network name, all users (not just those with the network listed as their owning organization) will receive the message you're sending.
5. Type the subject of the message in the Subject field.
6. Type your message in the Message field.
7. Click the Send button to send the message or the Cancel button to return to your inbox without sending a message.
8. Once you click Send you will be directed back to your message inbox page and two green banners will appear across the top of the table saying Message was successfully created and Sent.
9. Click the Dashboard heading on the left-hand navigation pane to return to the applications page.

How do I reply to or forward a message?

The following steps will guide you through the process of replying to a message received and forwarding the message to other users.

1. Access your Message Inbox in 1 of 3 different ways:
   
   • Click on the Envelope icon on the top right-hand side of the screen, next to your name, and select Inbox from the drop-down menu.
   • Click on the Envelope icon at the top of the left navigation pane, below the date, this will take you directly to your Inbox.
   • Click on the Messages heading, below the Dashboard heading, this will take you directly to your Inbox.

To reply

1. Open the message you wish to reply to by clicking on the Blue open folder icon.
2. To reply to a message, click on the Reply option, Grey left facing arrow button on the right-hand side of the page. It will default the recipient as the person who sent the message to you.
3. Enter your reply in the Message field.
4. Scroll down and click Send to send your reply or Cancel to return to your inbox without sending a reply.
5. Once you click Send you will be directed back to your message inbox page and two green banners will appear across the top of the table saying Message was successfully created and Sent.
6. Click the Dashboard heading on the left-hand navigation pane to return to the applications page.

To forward

1. To forward a message, click on the small Grey downward facing arrow beside the reply button and click on the Forward option. 
2. You can add recipients by clicking on the box below Recipients, a list of users and organizations will appear as a drop-down menu. You can choose users and organizations to forward the message to by scrolling and clicking on their name one at a time, or by typing the name, and when it appears clicking on it or tapping enter on your keypad.
3. You can forward the message as is, or add to your message by typing in the Message field.
4. Scroll down and click Send to forward the message or Cancel to return to your inbox without sending a reply.
5. Once you click Send you will be directed back to your message inbox page and two green banners will appear across the top of the table saying Message was successfully created and Sent.
6. Click the Dashboard heading on the left-hand navigation pane to return to the applications page.

How do I check my message inbox?

Use the following steps to check for any new messages that have been sent, as well as read previously saved messages:

1. Access your Message Inbox in 1 of 3 different ways:
   
   • Click on the Envelope icon on the top right-hand side of the screen, next to your name, and select Inbox from the drop-down menu.
   • Click on the Envelope icon at the top of the left navigation pane, below the date, this will take you directly to your Inbox.
   • Click on the Messages heading, below the Dashboard heading, this will take you directly to your Inbox.
2. A table labeled Inbox will show your received messages, with the newest messages at the top. 
3. Messages can be filtered by clicking on the arrow beside each of the column headings.
4. The Search field on the table will allow you to search by keyword.
5. Open your message of choice by clicking on the Blue open folder icon.
6. You can return to your inbox by clicking on the Grey left-facing arrow button on the top left-hand side of the page or delete the message by clicking on the Trash Can icon.
7. Click the Dashboard heading on the left-hand navigation pane to return to the applications page.

How do I check who has read my message?

It is possible to view whether a recipient has read your message by following the steps below:

1. Access your Message Inbox in 1 of 3 different ways:
   
   • Click on the Envelope icon on the top right-hand side of the screen, next to your name, and select Inbox from the drop-down menu.
   • Click on the Envelope icon at the top of the left navigation pane, below the date, this will take you directly to your Inbox.
   • Click on the Messages heading, below the Dashboard heading, this will take you directly to your Inbox.
2. After a message has been sent, it can be found by clicking on the grey Sent button on top of the messages table.
3. This will take you to a table of your sent messages. The messages can be filtered by clicking on the arrow beside each of the column headings, and the Search field on the table will allow you to search your sent messages by keyword.
4. To view a sent message, click on the blue Open folder icon on the right-hand side of the message subject. 
5. A table will appear below the sent message listing the recipients of the message in the To column, their organization under the Organization column, and a timestamp of the date and time your message was read under the Read At column.
6. To find a specific recipient, the Search field can be used to further filter by keyword.
7. You can return to your Sent messages table by clicking the Grey left facing arrow button at the top left-hand side of the page, and from there you can return to your Inbox by clicking the Grey Inbox option, on the top right-hand side above the sent table.
8. Click the Dashboard heading on the left-hand navigation pane to return to the applications page.

How do urgent messages appear on my screen?

If you receive an urgent message, a notification will appear on your screen once you have logged in. You will not be able to access any features within the system unless you acknowledge that you have read the message. To acknowledge an urgent message follow the steps below.

1. Click on the blue Read Message button at the bottom right-hand corner of the Urgent Messages box on the screen, this will open up the message for you to read.
2. Once you have read the message you will need to click the blue Acknowledge button to access the system.
3. Once you have acknowledged the message, the Acknowledge button is replaced with the Trash Can icon and a time stamp showing the date and time when you acknowledged and read the message.
4. From here you can:
   • Return to your message Inbox by clicking the Grey left-facing arrow next to the Trash Can icon.
   • Delete the message by clicking the Trash Can icon.
   • Reply to the message by clicking the Grey left-facing arrow on the top right-hand side above the message.
   • Forward the message to other users by clicking the Downward facing grey arrow next to the reply arrow.
5. Click the Dashboard heading on the left-hand navigation pane to return to the applications page.

How to create, edit & remove message groups

Message Groups are a way to group users you frequently send the same message to individually. Creating a Message Group means just one email is sent to all users in the same Message Group, as opposed to sending the email several times to users individually.

Message Groups are shared across Networks. Users who have the same Network will be able to see the same list of message groups.

How do I create a message group?

The steps below will guide you through the process of creating a message group. There is no limit to how many message groups you can create, just repeat the steps and give each group a unique name or number.

1. In the left-hand navigation pane click on the Messages heading and then Groups.
2. Click on the blue New Group button at the top of the page above the Groups table.
3. Provide a group name in the Name section.
4. Select the organization and/or user who should be part of the group by clicking on the box beside their name.
5. Click the blue Save button to save the new group or the grey Cancel button to discard.
6. Clicking Save will direct you back to the groups' table.
7. Click the Dashboard heading on the left-hand navigation pane to return to the applications page. 

How do I edit a message group?

When changes happen with your message groups, such as members or group names, it is possible to edit the group to reflect the changes. The following steps will guide you through editing your message group.

1. From the left-hand navigation pane click on the Messages heading and then Groups.
2. You can filter the table contents by clicking on the small white arrows next to the column headings.
3. To locate a particular group scroll through the table or type the name of the group into the search box.
4. When you have located the group that needs to be edited, click on the Orange edit icon in the far right column of the table.
5. Remove or add an organization/user to the group by deselecting/selecting the box beside their name.
6. Click on the blue Save button to save the edits or the grey Cancel button to discard the edits.
7. Once you have saved your edits to the group, you will see the message Recipient group was successfully updated.
8. Click the Dashboard heading on the left-hand navigation pane to return to the applications page.

 

How do I remove a message group?

When a message group is no longer in use, there is an option to remove the message group entirely. Follow the steps below to be guided through the process of deleting a message group.

1. Click on the Messages heading and then Groups. 
2. You can filter the table contents by clicking on the small white arrows next to the column headings.
3. To find a particular group, scroll through the table or type the name into the search box.
4. When you have located the group that needs to be removed, click on the red Trash Can icon in the far right column of the table.
5. A message will appear on the screen asking if you are sure you want to delete the group.
6. Click OK to delete the group, and click Cancel if you change your mind and decide to keep the group.
7. Click the Dashboard heading on the left-hand navigation pane to return to the applications page.